"Built to Order" Orders

There are certain brands of boats that we sell that we do not stock in-house, simply because they offer a ton of different color combinations, packages, etc.. These brands' boats will be shipped directly to you from the manufacturer. In some cases, the manufacturer will have the color you ordered in their inventory and almost ready to ship out. In the event that they do not have the color/package/etc that you ordered in their inventory, they will manufacture it on the spot for you!

If the item is in their inventory, it will typically ship out within 1-2 weeks. This is because the item will need to be packaged and an appointment will need to be made for a freight carrier to come pick it up. 

If the item is not in their inventory and needs to be manufactured, it will typically ship out within 2-4 weeks (usually closer to the 3 week mark). 

Please keep in mind that these are estimated shipping times are not guaranteed, and may vary depending on the time of year ordered. After you place your order, we will email you with an "expected completion date" of when the item is expected to be done with the manufacturing process, packaged, and ready to ship (this is not a "delivered to you" date).

Once shipped, transit time is typically anywhere from 2-5 business days, depending on your distance from the manufacturer. 

In the vast majority of orders, we are able to beat these timelines! We just want to make sure that we are very transparent with the process and the time involved.

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Real Customer Reviews

What Our Customers Are Saying:

413 reviews
90%
(370)
8%
(33)
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M
Kayak Creek
Mike K
A Plus Customer Service

Matt has been awesome to deal with. Communication has been top notch. Highly recommended.

R
Kayak Creek
Renee
Kayak Creek Is Awesome

Onve in awhile, you get great servuce backed by good people, who see tmyour order through and who give it a personal touch. Matt was helpful and kind and the products and service are wonderful. I love my kayak! Thank you, Kayak Creek, for being honest and so helpful. The photo is of my boyfriend on Thermalito Afterbay in his NuCanoe.

J
Kayak Creek
Joe Zinn
Great Service

Great company to deal with. Matt worked hard to work out the details of getting me a canoe to me while I was on the road.

He arranged for me to pick my Frontier 12 in Denver, then when the manufacturer couldn’t fulfill my paddle order, he found a paddle for me through a competitor and arranged for it to be delivered to my next destination.

Then...... when I decided to purchase a casting bar Matt again worked out the details of getting it to me while I was still traveling.

His service was definitely above and beyond what one normally gets from even companies that offer great service.

Thanks for all your hard work Matt! You helped make an incredible fishing summer!

C
Kayak Creek
Chris Johnson
Found What I Needed!

Owned many kayaks and the Flint is the most comfortable and customizable out there. If you fish or hunt this is the kayak for you.

C
Kayak Creek
Chris Johnson
Great to Work With!

Matt in sales was great to work with easy to reach. Awesome customer service.