Returns


Returns

In the event that you would like to return a purchased item, please contact us, and do not ship the item back until we tell you to do so. All non-defective returns are subject to a small restocking fee, and buyer will be liable for all shipping charges. 

Most items come with a 30-day return policy. If you are unsure of the return policy of a certain product, please contact us. To be eligible for a return, your item must be unusedand in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new. To complete your return, we require a receipt or proof of purchase.

 

Damages

Kayak Creek must be notified by you within twenty-four (24) hours after receipt of all damaged products and shortages. Please inspect the packaging of your item(s) for damage and missing parts IMMEDIATELY when they arrive. If you notice any damage, make note of it when signing for delivery. When you sign the delivery form, you are releasing the shipping carrier of liability and are stating that you received your package in great condition and with all parts included. If damages are reported after the shipping carrier leaves, it can make it very difficult to recoup any losses from damages. 

If your item(s) do arrive damaged, please contact us immediately, and send photos to returns@KayakCreek.com and we will process an insurance claim on your behalf. In the rare case that there is extensive damage to the package (ie: like a fork lift hole in the side of the item), reject the delivery and contact us immediately. If you reject a delivery for cosmetic (something that impairs the boat's appearance but not its function) reasons, because you changed your mind, or for any other reason besides extensive damage, be aware that you may be held liable for freight charges (both to you and back to us), restocking fees etc.. These charges also apply if the item is shipped back to us due to a failed delivery. If your item arrives damaged or defective, do notuse it. Failure to promptly follow these instructions could result in our inability to help you (the customer) resolve this issue without loss to you.

  

Cancellations & Refunds

We understand that unexpected things come up, so we always work with people as best we can. If you cancel an order before it is shipped & we have already processed your payment, you may be liable for the payment processing fee incurred on our end (2.9% of total order amount). In this scenario, you will be refunded for your order, minus the 2.9%. Please understand - we do not keep this to line our pockets; this fee is charged to us by payment processors when we process your payment and it does not get refunded to us by them in the event of a cancelled order/refund. 

If you decide to cancel your order after it has already shipped, you (the buyer) will also be responsible for actual shipping costs to you and back to the manufacturer. You will also be liable for the payment processing fees incurred on our end (2.9% of total order amount). 

Refunds will only be issued to the original credit card that you use when placing your order. Depending on your financial institution, refunds may take up to 1-2 weeks to return to your account. We typically see refunds be returned in less than 1 week, but this depends on your financial institution and is out of our control.

Order Changes

If you change your mind after placing an order, we will try our best to accommodate your request. If the order is past the point of change, you are subject to the same terms as a cancelled order (above). Please be sure to review your order and be comfortable with it before purchasing. 

 

Warranty's

Most of our products come with a manufacturer's warranty. If any issues with a product arise after it has been used, it is a warranty case. These warranties are done with and through the manufacturer of the product you purchased, not Kayak Creek. Warranty work, repairs, and replacements are done at the discretion of the product manufacturer. Warranty communication is to be between the customer and the product manufacturer. If you have any questions about the warranty of a specific brand, or how to contact a manufacturer about a warranty inquiry, just contact us and we will get answers for you!

 

Subscribe

Real Customer Reviews

What Our Customers Are Saying:

319 reviews
92%
(295)
6%
(18)
2%
(6)
0%
(0)
0%
(0)
Kayak Creek Is Awesome

Onve in awhile, you get great servuce backed by good people, who see tmyour order through and who give it a personal touch. Matt was helpful and kind and the products and service are wonderful. I love my kayak! Thank you, Kayak Creek, for being honest and so helpful. The photo is of my boyfriend on Thermalito Afterbay in his NuCanoe.

J
Kayak Creek
J.Z.
Great Service

Great company to deal with. Matt worked hard to work out the details of getting me a canoe to me while I was on the road.

He arranged for me to pick my Frontier 12 in Denver, then when the manufacturer couldn’t fulfill my paddle order, he found a paddle for me through a competitor and arranged for it to be delivered to my next destination.

Then...... when I decided to purchase a casting bar Matt again worked out the details of getting it to me while I was still traveling.

His service was definitely above and beyond what one normally gets from even companies that offer great service.

Thanks for all your hard work Matt! You helped make an incredible fishing summer!

C
Kayak Creek
C.J.
Great to Work With!

Matt in sales was great to work with easy to reach. Awesome customer service.

C
Kayak Creek
C.J.
Found What I Needed!

Owned many kayaks and the Flint is the most comfortable and customizable out there. If you fish or hunt this is the kayak for you.

R
Kayak Creek
R.V.
Huge Shoutout to Matt!

Huge shout out to Matt! I was shopping around and looking to purchase my first kayak. I had very specific needs and a lot of questions as a newbie.

Making a big investment without seeing the product was a big leap for me but working Matt helped me through this process (before and even after the purchase!)

He was showed a lot of patience and followed up with my many questions, enough that I had enough information and confidence to pull the trigger.

I selected the point 65 kingfisher as storage and transportation was a key factor for me. this kayak breaks down to a manageable size that eventually I can put into my storage closet when not in use, making both me and my girlfriend happy!

The communication and support Matt and Kayak Creek provided exceeded my expectations.

I even referred my cousin who is also in the market for a kayak to Kayak Creek.

This is my initial review and I may post an update when I have new to offer but so far a great experience! Thanks Matt!